Privacy Policy

1. introduction

Rogério Silva Mediação de Seguros Lda wants you to familiarize yourself with how your data is collected, used and communicated to third parties, because your privacy and its protection are fundamental to maintaining a relationship of trust.

The Privacy Policy practiced by Rogério Silva Mediação de Seguros Lda complies with the GDPR (General Data Protection Regulation), a European directive (EU 2016/679) that establishes new rules on the protection, processing and free movement of personal data of citizens in European Union countries. As of May 25, 2018, this law replaces the Protection Law - law no. 67/98, of October 26.

This Policy describes the type of personal data collected, how it is used and with whom it is shared. It also describes Rogério Silva Mediação de Seguros Lda's general practices for handling other information (e.g. interests, demographics and service usage) collected through monitoring and Analytics tools. We also describe the steps we take to protect information, your access options and how you can contact us about your privacy practices.

All your personal information collected will be used to help us improve and make your visit to our site as productive and enjoyable as possible. The guarantee of the confidentiality of the personal data of the users of our site is important to RLS Seguros.

Use of the RLS Seguros website implies acceptance of this privacy agreement. We may change this agreement without prior notice. We therefore recommend that you review our privacy policy regularly so that you are always up to date.

2. Definitions

2.1 “Personal information” means data relating to an identified or identifiable individual, such as:
  • Name;
  • Address;
  • Telephone number (including landline and mobile numbers);
  • E-mail address;
  • Profile picture;
  • Surname on social networks (e.g. Facebook username);
  • Location information, if that information is linked to an identifiable individual;
  • Personal characteristics;
  • Browsing habits, consumption, preferences, tastes and interests.

An identifiable individual is one who can be identified, directly or indirectly, by reference in particular to an identification number or to one or more factors specific to his or her physical, psychological, mental, economic, cultural or social identity.

2.2 “Particularly Protected Information” means personal information considered to be especially confidential, such as:
  • Racial or ethnic origin;
  • Political ideology or opinions;
  • Religion or other beliefs;
  • Health or illness;
  • Legal background;
  • Union membership;
  • Sexual orientation.

We ask that you do not provide us with or disclose particularly protected data through our website, our social networks or in any other way. But if you provide us with any information of this nature, you consent and authorize us, under your sole responsibility, to store and process it in our files for the purposes expressed in this policy or those indicated in the communication of the same data.

2.3 “Other information” is, for example:
  • Browser and device information;
  • Information compiled by means of cookies, pixel tags or other technologies, provided that subsequent identification of the user is excluded;
  • Demographic and geographical information.
2.4 Other people's personal information:

You may not send us or publish third parties' personal information on our website, social networks or other means, e.g. e-mail. If you wish to send information about other people, you must ensure that this information is sent directly by the person(s) concerned, regardless of the means of contract used (Website, Social Networks or other means). If, despite this notice, you send us personal information of another person through your publication on our website, social networks or other means, we will assume under your full responsibility that you have prior authorization and consent to do so, including authorization for us to use such Personal Information as described in this Privacy Policy.

3. Information we collect

Rogério Silva Mediação de Seguros Lda undertakes to process only the personal data strictly necessary to improve your experience of using our website.

3.1 Personal data

Personal data for the purposes of this Privacy Policy is information that identifies you as an individual or relates to an identifiable individual.

3.1.1 Personal data sent by the user

We collect personal information when it is submitted directly to our website, such as when you register a job application form on the page we have dedicated to that purpose or when you submit a generic contact form. The personal data submitted may include your name, address, telephone number, e-mail address, date of birth, country of residence, city, nationality, qualifications, professional experience; current professional situation; level of competence according to the Common European Framework of Reference for Languages, Courses Attended, date of completion and evaluation obtained.

3.2 Other information

Other information is any information that is not intended to disclose your specific identity, such as browser information, usage data, information collected through cookies and other technologies, demographic information, geolocation data obtained with your consent, if required by applicable law.

3.3 Information collected automatically

Our website collects information through cookies and other proprietary or third-party tracking technologies, such as Google Analytics, to increase the effectiveness of the website itself, as well as to optimize and improve the user experience on it. For more information on how we use cookies and tracking technologies, please see our Cookie Policy.

Regarding cookie policy and external monitoring tools, Rogério Silva Mediação de Seguros Lda is not responsible for the privacy practices of such third parties, therefore, to stay informed, we recommend that you consult the applicable third party privacy policy.

4. How we use your personal data, other information and automatically collected information


Rogério Silva Mediação de Seguros Lda guarantees that your personal data will only be processed for the purposes communicated to you and will not be used for any other purpose. We process your personal data in order to guarantee the quality of the service we provide and to be able to respond better to your needs.

4.1. Evaluate and improve our products and services

All your personal information collected will be used to make your visit to our site as productive and enjoyable as possible, including: processing a job application; processing a contact request; measuring interactions with specific pages of the site; providing customer support; improving the interface of our site so that your navigation is intuitive and satisfying.

4.2 Improve the site's content


To make your experience more interesting and personalized, we may use any of the Personal Data and Other Information collected so that the content of the site reflects the preference of its users, for example, through our blog, presenting posts with content relevant to visitors, taking into account the browsing habits of the site.

4.3 To contact you

On our site, you can interact with us in various ways, by e-mail, contact form or registration form. We may also use your information (including a telephone number and e-mail address that you have provided for this purpose) to contact you and respond to your comments, questions or requests.

4.4 To guarantee your rights and those of Rogério Silva Mediação de Seguros Lda.

According to the data protection legislation in force in the European Union (General Data Protection Regulation), the use of personal data must be justified on at least one legal basis for the processing of personal data. You can consult the explanation of the scope of each of these grounds below *.

The legal basis applicable to the collection and use of your personal data for customer service and marketing purposes is your consent.

*Legal basis for processing personal data:

  • After you have given your consent to the processing of your personal data (for this purpose, you will be presented with a consent form for the use of your data, which you can later withdraw);
  • Where processing is necessary to enter into or perform a contract;
  • When processing is necessary to comply with the legal obligations to which Rogério Silva Mediação de Seguros Lda is subject;
  • When processing is necessary to achieve a legitimate interest and our reasons for using it override your data protection rights;
  • When the processing is necessary for us to be able to testify, exercise or defend a right in legal proceedings against you, us or third parties.

5. How we keep your personal data safe

We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal information.

Although data transmission over the Internet or website cannot guarantee complete security against intrusions, we and our service providers and business partners make every effort to implement and maintain physical, electronic and procedural safeguards to protect your personal data in accordance with applicable data protection. Among others, we have implemented the following:

Restricted personal access to your personal data on a “need to know” basis and only within the scope of the communicated purposes;
Transfer of collected data only in encrypted form;
Storing highly confidential data (such as credit card information) only in encrypted form;
Protection of computer systems through firewalls to prevent unauthorized access to your personal data;
Continuous monitoring of access to information technology systems to prevent and detect misuse of your personal data.

6. How long we keep your personal information


We only store your data for as long as is necessary for the purpose for which it was collected.

Once the maximum retention period has been reached, your personal data will be irrevocably anonymized (anonymized data can be retained) or securely destroyed.

For the purposes described in this Privacy Policy (customer service) your personal data will be kept for a maximum period of 5 years from the collection of your consent or the last contact made (whichever occurs last) and within that period you have not withdrawn your consent. In the event of Marketing-related queries, your contact details will remain with us until you unsubscribe or otherwise indicate that you no longer wish to stay with us.

7. How you can change or withdraw your consent

You can change or withdraw your consent at any time, with effect for the future.

Upon complete withdrawal of your consent statements, you will no longer be contacted and receive communications for the purposes described in this Privacy Policy.

The consent granted to Rogério Silva Mediação de Seguros Lda can be withdrawn by sending an e-mail to laura@rogeriosilva.pt.

If you have any questions about our use of your personal data, please contact us first. Subject to certain conditions, you may have the right to request:

  • Additional information on how we use your personal information;
  • A copy of the personal data you have provided us with;
  • Personal information that you have provided to another party responsible for processing at your request;
  • Updating any inaccuracies in the personal data we hold;
  • That we delete personal data whose use is no longer legitimate;
  • We limit the way we use your personal data until the complaint has been investigated.

The exercise of these rights is subject to certain exceptions designed to safeguard the public interest (prevention or detection of crime) or our interest (maintenance of professional secrecy).

8. Deadlines for data retention


Personal data must be kept for no longer than is necessary for the purposes for which it was collected or subsequently processed, ensuring compliance with all legal rules applicable to archiving.

Consumer information

Under the terms of article 18 of Law no. 144/2015, in the event of a dispute, the consumer can contact the Consumer Conflict Arbitration Center:

CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve.

Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro;
Tel: 289823135
E-mail: cimaal@mail.telepac.pt
Website: www.consumidoronline.pt

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